CWB to introduce mandatory mask usage at all locations effective August 10

As Canadians continue to adapt to new information about COVID-19, many municipalities across Canada are taking steps to implement regulations requiring mandatory mask usage in indoor public spaces. CWB continues to put the health and safety of our people and our clients first, and will introduce mandatory mask usage across all branches and locations, effective Monday, August 10 until otherwise advised. All employees working in public areas, as well as visitors, including clients and service providers entering our premises will be required to wear facemasks. Public areas include lobbies, waiting areas, and all other shared spaces.  

This policy will be enforced at all of our locations across Canada, even those that do not currently have mask-wearing bylaws or ordinances in place. “We are listening closely to health authorities and believe that a consistent approach across all markets will help protect our communities and continue to keep the curve flat,” says Stephen Murphy, CWB’s Executive Vice President of Banking. “We know this may feel odd in communities that have low case numbers, but given the difference in response between municipalities, this decision prioritizes the health and safety of all CWB clients and employees.” Exceptions to this rule include children under two years of age, persons with an underlying medical condition or persons with a disability that inhibits their ability to wear a face covering. 

We appreciate your support to keep our employees and clients safe. If you are unable to wear a mask for reasons other than those stated above, we will work with you to complete your transaction. For CWB clients, online and mobile banking services continue to be an excellent option for both business and personal clients. As a member of The EXCHANGE® Network, CWB offers access to thousands of surcharge-free ABMs in various locations across Canada.